Refund Policy

If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from a paid subscription within 14 calendar days of the purchase date, without giving any reason.

Express consent to immediate performance. When you purchase a subscription or top up a credit balance, you expressly consent to the immediate start of the digital service before the 14-day withdrawal period expires, and you acknowledge that, by doing so, you lose your right of withdrawal in respect of the portion of the service that has already been performed.

Partial usage. If you exercise the right of withdrawal within 14 days and you have already used the Service, we may retain an amount proportionate to the service actually performed (measured by the requests issued and outputs generated). The remainder is refunded to your original payment method.

How to exercise. Send an unambiguous statement of withdrawal to refunds@vmira.ai with the subject "Withdrawal — 14 days" and include your account email and the payment date. The refund is processed within 14 days of receipt of the statement.

Auto-renewal. Subscriptions renew automatically at the start of each billing period (monthly or annually, depending on the plan you select). Renewal charges are made against the payment method on file.

Cancellation. You may cancel auto-renewal at any time in the Billing section of your account, or by emailing support@vmira.ai. Access to paid features continues until the end of the period you have already paid for; no further charges are made.

Refund of unused period. No refund is issued for the unused portion of a current billing period after cancellation, except as required by Sections 1, 4, and 5 of this Policy.

Unintended auto-renewal. If a renewal charge occurred because you did not cancel in time, you may request a refund within 7 calendar days of the charge provided that there has been no meaningful use of the Service in the new billing period (zero or near-zero consumption). Send the request to refunds@vmira.ai.

When you top up your account balance for usage-based billing (API access, one-off purchases of credits for media generations), the funds are credited to your in-Service balance and consumed as you use the Service.

Unused balance. Unused balance is not refunded to the original payment method, except where we discontinue the Service (see Section 6).

Credits consumed. Credits consumed on a successful request are non-refundable.

Technical failures. If a request fails because of our error (an internal failure, a model provider outage, a double-charge from a retry), we automatically refund the relevant credits back to your balance. If no automatic refund occurs, email refunds@vmira.ai with the job_id and we will review within 5 business days.

If you spot a duplicate charge or a transaction you did not authorise, contact refunds@vmira.ai immediately with the amount, the date, and the last four digits of the card (or the transaction id). Confirmed duplicate charges are refunded in full within 10 business days.

Before initiating a chargeback with your bank, we strongly recommend contacting our support team first — direct resolution is significantly faster. An open chargeback that is not withdrawn after a refund has been issued may result in the suspension of your account until the chargeback is resolved.

If we make material changes to the Terms of Service or Privacy Policy that affect your use of the Service, and you do not accept the changes, you may request a refund for the unused portion of the current billing period within 14 days of the changes taking effect.

If the Service is unavailable due to our fault for more than 72 consecutive hours (excluding scheduled maintenance announced at least 48 hours in advance), we will either extend your subscription by the equivalent downtime or, at your choice, refund the pro-rata portion of the fees.

If we discontinue the Service entirely, we give users at least 30 days' notice and refund all unused amounts: the pro-rata portion of active subscriptions and the full unused credit balance, to the original payment methods.

If you purchased a subscription through Apple App Store, Google Play, Microsoft Store, or another third-party platform, refunds must be requested through that platform in accordance with its rules. We have no technical means to refund purchases made outside our own payment gateway.

Breach of Terms or Usage Policy. No refund is issued where an account has been suspended or terminated for breach of the Terms of Service, the Usage Policy, or applicable law, including abuse of the refund process itself.

Service already performed. No refund is issued for the portion of the service that has already been performed, except for technical failures attributable to us (see Section 3).

Third-party fees. Payment-processor fees withheld by your card-issuing bank (e.g. currency conversion) are not reimbursed by us and are refunded only to the extent the payment network mandates.

Approved refunds are processed within 14 calendar days of approval. Refunds are issued to the same payment method used for the original transaction. The time taken for the funds to appear on your statement depends on your bank and payment network and is typically 5–10 business days after we process the refund.

Refunds to a different payment method are only possible where the original method is no longer available (closed card, expired card) and where you can provide documentation establishing ownership of both accounts.

Send a request to refunds@vmira.ai including: (a) the email address on your vMira account, (b) the date and amount of the transaction, (c) the last four digits of the payment card or the transaction id, (d) the reason for the refund. We acknowledge requests within 2 business days and reach a decision within 7 business days (10 business days for duplicate-charge cases).

If you are not satisfied with our decision, you may refer the matter to your local consumer-protection authority or pursue any other remedy available to you under applicable law.

Refund requests: refunds@vmira.ai. General support: support@vmira.ai. Legal questions: legal@vmira.ai.