Connect Supportbee to vMira

Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.

Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.

Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.

Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.

Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.

Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.

Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.

Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.

Tool to permanently delete a trashed ticket. use when you need to remove a ticket from trash permanently.

Tool to retrieve all forwarding email addresses for the company. use when you need to view or manage forwarding emails.

Tool to retrieve all custom labels. use when you need to list labels for ticket categorization.

Tool to fetch all saved snippets. use when you need to list available snippets for the company.

Tool to fetch a supportbee team by its id. use when you need to retrieve details of a specific team after confirming its id is valid.

Tool to retrieve all teams in the company. use when you need to list teams for organizing tickets by team.

Tool to retrieve average first response time data points. use when analyzing first-response performance metrics within a given period.

Tool to get replies count data points over time. use when analyzing agent reply performance over a date range.

Tool to get ticket count data points over time. use when you need the total number of tickets for a given date range.

Tool to list all comments for a ticket. use after confirming the ticket id to retrieve its conversation history.

Tool to list all replies for a specific ticket. use after confirming the ticket id is valid.

Tool to list tickets. use when you need a paginated view of tickets with optional filters.

Tool to mark a ticket as answered. use after sending response to update ticket status.

Tool to mark a supportbee ticket as spam. use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket id.

Tool to mark a ticket as unanswered. use after confirming the ticket was previously marked as answered to revert its status.

Tool to search supportbee tickets. use when you need to find tickets by query with pagination.

Tool to fetch a specific reply for a supportbee ticket. use when you need details of a single reply by ticket and reply ids.

Tool to retrieve a user or customer group by id. use when you need details for a specific user or group after confirming the id.

Tool to trash a supportbee ticket by its id. use when you need to remove a ticket into the trash folder.

Tool to unarchive a supportbee ticket by its id. use when you need to restore an archived ticket back to active status.

Tool to un-assign a ticket from its assigned team. use when you need to remove the current team ownership before reassigning or closing the ticket.

Tool to unassign the user from a ticket. use when you need to remove the assigned user before reassigning or closing a ticket.

Tool to unmark a supportbee ticket as spam. use when a ticket was incorrectly flagged as spam.

Tool to untrash (restore) a supportbee ticket by its id. use when you need to move a trashed ticket back to active status.

Update supportbee user