Connect Help Scout to vMira

Tool to create a chat handle for a Help Scout customer. Use when you need to add a chat platform username (like Skype, AIM, Yahoo) to a customer's profile.

Tool to create a new chat thread on a Help Scout conversation. Use when adding a chat message to an existing conversation. Note: Conversations can have a maximum of 100 threads....

Tool to create a new conversation in Help Scout. Use when creating email, phone, or chat conversations with customer threads.

Tool to create a new customer in Help Scout with contact details and profile information. Use when you need to add a new customer with emails, phones, addresses, or other contac...

Tool to create an address for a Help Scout customer. Use when you need to add a physical address to a customer's profile.

Tool to create an email for a customer in Help Scout. Use when you need to add a new email address to a customer's profile.

Tool to create a phone number for a Help Scout customer. Use when adding contact phone numbers to customer profiles.

Tool to create a customer property definition in Help Scout. Use when you need to add custom fields to track additional customer information like subscription plan, tier level,...

Tool to create a new customer thread on a Help Scout conversation. Use when a customer needs to add a message to an existing conversation. The conversation will reopen unless im...

Tool to create a website entry for a customer in Help Scout. Use when adding a website URL to an existing customer profile.

Tool to create a new note thread on a Help Scout conversation. Use when you need to add internal notes to conversations. Notes are visible only to team members, not customers. M...

Tool to create a new organization in Help Scout. Use when you need to create a company profile with associated domains, contact information, and metadata.

Tool to create a new custom property definition for organizations in Help Scout. Use when you need to add custom fields to track organization-specific data like industry, accoun...

Tool to create a new phone thread on a Help Scout conversation. Use when you need to log a phone call interaction with a customer on an existing conversation.

Tool to create a new reply thread on a Help Scout conversation. Use when sending a reply to a customer in an existing conversation. The reply can be published immediately or sav...

Tool to create a saved reply for a mailbox in Help Scout. Use when you need to create reusable message templates for email or chat responses.

Tool to create a social profile for a customer in Help Scout. Use when you need to add social media profile information (LinkedIn, Twitter, Facebook, etc.) to a customer record.

Tool to create a new webhook subscription in Help Scout to receive real-time event notifications. Use when setting up webhook integrations to track conversations, customers, tag...

Tool to delete a chat handle for a customer. Use when you need to remove a chat handle associated with a customer account.

Tool to move a conversation to the deleted folder. Use when you need to delete a conversation. The conversation can only be restored by a Help Scout administrator.

Tool to permanently delete a customer by ID from Help Scout. This hard-deletes the customer including microsurvey responses and conversations (irreversible, GDPR compliant). Ret...

Tool to delete a customer's address from Help Scout. Use when you need to remove address information associated with a specific customer account.

Tool to delete a customer asynchronously. Use when you need to permanently remove a customer, their survey responses, and associated conversations. The deletion occurs asynchron...

Tool to delete an email for a customer. Use when you need to remove a customer's email address from Help Scout.

Tool to delete a customer's phone number from Help Scout. Use when you need to remove a phone number associated with a specific customer account.

Tool to perform a soft delete on a customer property definition. The property is scheduled for permanent deletion, with its slug temporarily reassigned during the grace period.

Tool to delete a website for a customer. Use when you need to remove a website from a customer record.

Tool to delete an organization by ID. Use when removing an organization from Help Scout. This operation also removes the reference to this organization from all associated custo...

Tool to delete a customer tier property definition from organizations. This performs a soft-delete, and the property will be removed permanently after a grace period. Use when y...

Tool to delete an organization property definition. This performs a soft delete, and the property will be removed permanently after a grace period. Use when you need to remove a...

Tool to delete a saved reply from a mailbox. Use when you need to permanently remove a saved reply. Returns 204 No Content on successful deletion.

Tool to delete a snooze on a conversation. Use when you need to remove a snooze from a conversation, which will place it into its new home folder (Mine, Team or Unassigned, base...

Tool to delete a social profile for a customer in Help Scout. Use when you need to remove a social media profile link from a customer record.

Tool to unschedule a scheduled thread in a conversation. Use when you need to convert a scheduled thread to a draft thread. The scheduled thread will be converted to a standard...

Tool to permanently delete a webhook subscription from Help Scout. Use when you need to remove webhook integrations that are no longer needed.

Tool to download an attachment file from a Help Scout conversation. Use when you need to retrieve the actual file content of an attachment.

Tool to retrieve attachment data for a specific attachment. Returns base64-encoded attachment content.

Tool to get busiest time of day report showing conversation volume by day and hour. Use when you need to analyze conversation patterns to identify peak support hours or optimize...

Tool to retrieve comprehensive chat report statistics from Help Scout. Use when you need to analyze chat performance metrics including conversation volume, wait times, response...

Tool to retrieve company customers helped report showing distinct customer count receiving support. Use when you need to analyze how many unique customers were helped during a s...

Tool to retrieve company drilldown report showing underlying conversation data for company statistics. Use when you need to analyze conversations by various dimensions like repl...

Tool to retrieve overall company performance report from Help Scout. Returns metrics like customers helped, conversations closed, total replies, and per-user statistics for a sp...

Tool to retrieve a specific conversation by ID from Help Scout. Use when you need detailed information about a conversation including assignee, customer, tags, custom fields, an...

Tool to download a single attachment file from a conversation. Use when you need to retrieve the actual binary file content of an attachment. Returns the file with original file...

Tool to get conversations drilldown report from Help Scout. Use when you need detailed conversation data for a specific time period. Available on Plus and Pro plans only.

Tool to get conversations drilldown by field report from Help Scout. Use when you need to analyze conversations by specific tags, saved replies, workflows, or customers for a ti...

Tool to get overall conversations report with statistics on conversation volume, channels, and trends. Use when you need insights on conversation patterns, busiest times, top cu...

Tool to get a specific customer by ID from Help Scout. Use when you need to retrieve detailed customer information including contact details, profile data, and conversation hist...

Tool to retrieve a customer's address from Help Scout. Use when you need to fetch the physical address associated with a specific customer account.

Tool to retrieve overall docs performance report from Help Scout. Returns metrics like unique visitors, browse and search actions, popular searches, top articles, and top catego...

Tool to retrieve email report with volume, resolution, and response metrics from Help Scout. Returns statistics like email conversations, response times, resolution rates, and t...

Tool to retrieve first response time productivity report showing average response duration. Use when you need to analyze team response performance, track response time trends, o...

Tool to retrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout. Returns paginated list of ratings including conversation details, ratin...

Tool to retrieve overall happiness report from Help Scout. Returns customer satisfaction metrics including ratings percentages, counts, and happiness scores for a specified time...

Tool to retrieve a specific inbox by ID with details including name, email, and timestamps. Use when you need to get information about a particular mailbox or inbox.

Tool to get new conversations drilldown report showing underlying conversation data for new conversations created within a time period. Use when you need to analyze newly create...

Tool to get new conversations report showing conversation counts over time intervals. Use when you need to analyze new conversation trends, compare time periods, or track conver...

Tool to retrieve a specific organization by ID from Help Scout. Use when you need to fetch details about an organization including name, website, domains, and contact information.

Tool to get conversations associated with an organization in Help Scout. Use when you need to retrieve all conversations linked to a specific organization. Returns paginated res...

Tool to get customers associated with an organization in Help Scout. Use when you need to retrieve a list of all customers belonging to a specific organization. Returns paginate...

Tool to retrieve a single organization property definition by its slug identifier. Use when you need to get details about a specific custom property configured for organizations...

Tool to retrieve an organization property definition by its slug. Use when you need to view details of a custom property like its type, display name, and available options for d...

Tool to retrieve phone report statistics from Help Scout. Returns metrics like phone conversations, phone calls created, and customer counts for a specified period. Use when you...

Tool to retrieve productivity overall report showing comprehensive team performance metrics. Use when you need to analyze productivity statistics including response times, resol...

Tool to retrieve received messages statistics report from Help Scout. Returns count of customer-originated messages over time, broken down by day, week, or month. Use when you n...

Tool to get replies sent productivity report showing reply volume metrics over time. Use when you need to analyze reply activity trends, compare periods, or track team productiv...

Tool to retrieve resolution time productivity report showing average time to resolve conversations. Use when you need to analyze team resolution performance, track resolution ti...

Tool to retrieve productivity resolved report from Help Scout. Returns the number of resolved conversations over time for a specified period. Use when you need to analyze team p...

Tool to get the authenticated user's profile information. Use when you need to retrieve details about the current user.

Tool to retrieve routing configuration for a mailbox inbox. Use when you need to check assignment settings, rotation status, or user eligibility for receiving conversations.

Tool to retrieve a specific saved reply from a mailbox. Use when you need to get details about a saved reply template including its text content for email and chat.

Tool to retrieve a specific tag by ID from Help Scout. Use when you need to get details about a tag including its name, slug, and color.

Tool to retrieve a specific user by ID from Help Scout. Use when you need detailed information about a user including their role, contact details, and profile data.

Tool to retrieve user/team chat report statistics from Help Scout. Returns metrics like new conversations, messages per chat, response time, wait time, and duration for a specif...

Tool to retrieve detailed conversation history for a specific user over a designated timeframe. Use when you need to analyze a user's conversation performance, track response ti...

Tool to retrieve user customers helped report showing distinct customer count receiving support from a specific user. Use when you need to analyze how many unique customers were...

Tool to get user drilldown report from Help Scout. Use when you need detailed conversation data for a specific user within a time period. Available only for Plus and Pro plans.

Tool to retrieve user happiness report from Help Scout. Returns customer satisfaction metrics for a specific user including ratings percentages, counts, and happiness scores for...

Tool to retrieve user happiness ratings drilldown report showing customer satisfaction ratings for a specific user. Use when you need to analyze customer feedback, track happine...

Tool to retrieve user replies report showing the number of replies sent by a specific user over time. Use when you need to analyze reply volume, track user productivity, or comp...

Tool to retrieve overall user/team performance report from Help Scout. Returns detailed metrics including conversations resolved, response time, happiness score, and customer in...

Tool to retrieve user resolutions report showing the number of conversations resolved by a specific user over time. Use when you need to analyze resolution trends, track individ...

Tool to get the status of a user in Help Scout. Use when you need to check a user's email availability (active/away) or chat status across mailboxes.

Tool to retrieve conversation volume by channel (email, chat, phone) over a specified time period. Use when you need to analyze conversation volume trends across different commu...

Tool to retrieve a specific webhook by ID from Help Scout. Use when you need to view webhook configuration details including URL, events, state, and other settings.

Tool to list all chat handles for a specific customer in Help Scout. Use when you need to retrieve chat service accounts (Skype, AIM, ICQ, etc.) associated with a customer.

Tool to list and filter conversations from Help Scout. Use when you need to retrieve multiple conversations, search by status/tags/assignee, or access conversations modified sin...

Tool to list all emails for a specific customer in Help Scout. Use when you need to retrieve all email addresses associated with a customer profile.

Tool to list all phone numbers for a specific Help Scout customer. Use when you need to retrieve the phone contact information for a customer.

Tool to list all customer property definitions. Use when you need to view all custom properties configured for customers in the Help Scout account.

Tool to list customers in Help Scout with optional filters for name, email, or modification date. Use when you need to retrieve a list of customers, search for specific customer...

Tool to list all websites associated with a specific customer in Help Scout. Use when you need to retrieve all website URLs linked to a customer profile.

Tool to list all custom fields configured for a specific inbox. Use when you need to retrieve custom field definitions including field types, options, and display order.

Tool to list all mailboxes (inboxes) the user has access to with pagination support. Use when you need to retrieve a list of all available inboxes or mailboxes.

Tool to retrieve all folders within a specific inbox/mailbox. Use when you need to list folders for organizing conversations or access folder details like ticket counts.

Tool to list all organizations (companies) in Help Scout with optional filtering and sorting. Use when you need to retrieve a list of organizations, search for specific organiza...

Tool to list all organization property definitions. Use when you need to view all custom properties configured for organizations in the Help Scout account.

Tool to list saved replies for a mailbox. Use when you need to retrieve all saved reply templates available in a specific mailbox.

Tool to list all social profiles for a customer in Help Scout. Use when you need to retrieve a customer's social media profile information (LinkedIn, Twitter, Facebook, etc.).

Tool to list all tags in Help Scout with pagination support. Use when you need to retrieve all available tags in alphabetical order. Returns tag details including name, color, a...